The quickest way to reach us is to call 07777 659786. You can also email [email protected] or fill in the form on this page, and we will call you back as soon as we can to talk about the cracks or movement you have noticed.
How can I get in touch?
- Phone: 07777 659786
- Email: [email protected]
- Area: Liverpool and Merseyside, including Sefton, Knowsley, St Helens, Wirral and Widnes. See our areas we cover page.
What will you ask me when you call back?
It helps to have a few details to hand, though you do not need all of them:
- where the cracks are, roughly how wide, and whether they are new or getting bigger;
- any doors or windows that have started sticking, or floors that now slope;
- the type of property and roughly how old it is;
- nearby trees, drains, extensions or bay windows;
- whether an insurer, buyer, lender or neighbour is already involved.
Dated photos of the cracks, with a coin or ruler beside them for scale, are useful. Please do not fill or paint over cracks before they have been looked at.
What happens next?
After the call we arrange a visit to look at the property. If the cause is not yet clear, we recommend a structural engineer’s inspection and, where needed, investigation such as trial pits, soil tests, a CCTV drain survey or monitoring before any repair is chosen. We then explain the options in plain English and give you a written quote for the engineer-designed scheme. Our structural engineer survey page explains that first stage.
If you think the house has subsidence and you have buildings insurance, contact your insurer first. The insurer decides on investigation and repair. If cracks are opening quickly or part of the house looks unsafe, keep people away from that area and get urgent professional advice. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.
Not sure what you need? Our guide to subsidence and cracks explains what different signs can mean, and our homepage covers underpinning and subsidence repair across Merseyside.
Ready to talk?
Call 07777 659786 or fill in the form and we will get back to you.